Frequently Asked Questions
How does Sullivan Yates fit?
Sullivan Yates garments tend to fit true to size if your child is 50% on the growth chart. Although we do design with the intention of leaving some room to grow. Please reference our size chart for additional information.
How do I care for my garments?
We try our very best to make a strong product that will last. We recommend cold wash and hang dry for all garments, especially our linen blend garments. If life is too busy for hand washing and hang drying, we totally understand! Gentle washing cycle is recommended for all pieces. If you choose to dry your garments, the lowest heat setting or air dry setting is recommended. To protect the quality of the fabric, do not dry our linen blend garments; hang to dry only. Warm iron if needed.
I ordered the wrong size, my garment doesn't fit my baby, my product is faulty, what should I do?
All sales are final. We do understand that sometimes things just don't fit, this happens, we get it! Clean, unwashed and unworn items may be sent back, and we will happily send you a new piece that fits. Babies come in all shapes and sizes, and we hope that our size chart will help answer any questions you have to choose the correct size for your little. If you still have questions regarding sizing, please email us at firstname.lastname@example.org with "SIZING" in the subject. We do our best to get back to all emails within 48hours.
We take pride in the hand made quality of our items, with that, each piece is unique and susceptible to small imperfections. Every item is carefully inspected before shipping, although rare that we send a faulty item, it does happen. Please email us if you receive a faulty product and we will be happy to exchange it for you.
How long until my order is shipped?
Please allow 2-4 weeks for your order to ship. (Sometimes a little more, sometimes a little less) Thank you for your patience with us. Our seamstress, Julia, who also goes by "Mama" to two littles, works hard to get these pieces to you in a timely manner.
All packages are sent USPS. Please allow 3-5 days from ship date for delivery. You will receive an email as soon as your item ships. Please feel free to email me if you didn't receive your ship confirmation email.
Shipping Disclaimer: Sullivan Yates is not responsible for lost, damaged, or stolen packages.
Do you ship internationally?
No, currently we only ship in the United States.
Can I rush my order?
We do have a rush order option for an additional charge if you need your item sooner. Please email us for more information regarding rush orders. Email us at email@example.com with "RUSH" in the subject. We do our best to get back to all emails within 48hours.
Do you offer wholesale purchases?
Yes, please email us for more information regarding wholesale purchases at firstname.lastname@example.org with "WHOLESALE" in the subject. We do our best to get back to all emails within 48hours.